The Grand Theatre welcomes the diversity of its patrons and visitors and is committed to working with individuals to remove barriers to participation where possible. As is consistent with the AODA and the OHRC, we strive to ensure everyone’s experiences with, and at, the Grand Theatre reflect the principles of dignity, independence, equal opportunity and integration. As a result, we also respectfully ask our patrons and visitors to be considerate and welcoming of those with whom they share this space.
The Grand Theatre is an accessible building. Here is everything you need to know about attending a performance.
The Grand Theatre can be accessed from the front, north entrance on Princess Street and the rear, south entrance off Opera Lane. The front and rear doors to the theatre walkway (connecting Princess Street to Opera Lane) have button-activated door openers. There is a ramp from the Opera Lane entrance into the walkway.
Grand Theatre staff is available to assist patrons at the Princess Street entrance before and after a performance. Please contact the Operations Coordinator Keith MacVicar at least 2 business days before the performance to arrange assistance.
The front and rear doors to the theatre walkway (connecting Princess Street to Opera Lane) have button-activated door openers. There is a ramp from the Opera Lane (rear) entrance into the walkway. Chown Garage (behind the Grand Theatre) has accessible parking spaces and an accessible elevator on the Brock Street side.
Signage throughout the building is provided in tactile and/or Braille formats. Front-of-House staff and volunteers can also provide assistance on site.
There is accessible reserved seating for wheelchairs and scooters. Please reserve an accessible seat with the Grand Theatre Box office when you purchase your ticket. Companions and caregivers can be seated next to the individual they are accompanying in the accessible viewing area. These tickets are available on a first-come, first-served basis. If space permits, more than one companion can sit beside the scooter or wheelchair. Please note that tickets in the accessible viewing area are always sold at the lowest price point and only available through the Box office, not online.
Staff will be posted at all theatre doors to assist patrons during the performance. Two courtesy manual wheelchairs are available for your use at the Regina Rosen Auditorium and Baby Grand Theatres.
Guide animals are permitted to stay with their owner throughout the event. A relief and water station for guide dogs can be provided with advance notification.
There is a user-friendly accessible lift between the first and third floors to access the Baby Grand and Springer Lounge from the main lobby. There is also a second, smaller lift between the second and third floors, to access the Davies Lounge. Grand Theatre staff is happy to assist you while using the lifts.
The lifts can accommodate a manual, unreclined wheelchair with an attendant. Wheelchairs and scooters wider than 36" and longer than 44" cannot be accommodated.
There are two individual washrooms that may be usable by some patrons with wheelchairs, but not by all. Grand Theatre staff assigned to both the main floor and second floor washrooms before and after a performance, and at intermission can assist you to enter and exit the washroom.
The bar in the main lobby has a wide side entrance that can be used to serve refreshments to patrons with disabilities.
If you have concerns about barriers that people with disabilities face in accessing municipal services and facilities, please contact the City of Kingston at 613-546-0000.
The Grand Theatre is also committed to working with people to support their enjoyment of the shows they come to see. The necessary supports are provided by request and require different lead times depending upon the kind of support needed.
Both the Regina Rosen Auditorium and the Baby Grand are equipped with assistive listening systems. A free headset can be picked up at the Coat Check prior to a performance with photo ID. The Grand OnStage program occasionally features shows that include ASL interpretation that are advertised in advance. The Grand Theatre will also endeavour to arrange for ASL interpretation upon request depending upon lead time, the availability of ASL interpreters and the necessary approvals on the part of artists and/or presenters. Please contact Keith MacVicar, Operations Supervisor, for more information.
The Grand Theatre has a TTY that is accessed through the City of Kingston TTY number. To contact the Grand Theatre, call 613-546-4889 and a Customer Service Representative will transfer your call to the Grand Theatre at extension 1149. The Grand Theatre TTY is available Monday through Friday, noon to 5 p.m.
Information about events can be provided in alternative formats, subject to availability of program information. Seating for people with low vision can also be reserved through the Grand Theatre Box office. Tickets are available on a first-come, first-served basis.
The Grand OnStage program occasionally features relaxed performances that are advertised in advance.
The Grand OnStage program offers a range of discount programs that are made available so cost is less of a barrier. For more information about these programs, visit the Discount Programs page on this website.
Please note that the Regina Rosen stage is not fully accessible at this time. We are happy to work with you to discuss staging accommodations for your production that will optimize the experience for both actors and audience. To discuss accommodations please contact Dianne Zemba, Theatre Manager.