Updated July 16, Step 3, Ontario Roadmap to Reopen
The on-site Box Office is currently closed to the public, but staff can be contacted Monday to Friday, 12 p.m. to 4:30 pm, by phone at 613-530-2050 or by e-mail at firstname.lastname@example.org at other times. The Box Office will also be open 30 minutes before in-person performances in the Baby Grand. Physical distancing, masks and screening are in effect and limited seating is available for the Baby Grand.
Storefront Fringe Guests
The presentation of live shows and events at Kingston Grand Theatre is subject to all provincial and public health guidelines in place at the time of the scheduled performance. Masks are to be always worn, high touch point areas are cleaned regularly, hand sanitizers available throughout and distanced seating is in effect. You are required to complete a COVID 19 screening form. It will be included in your reminder notice 48 hours in advance of your performance(s). If not filled out in advance, you will be required to complete the form upon arrival. Please note there will be no concessions or bar service during these performances. A copy of the COVID Safety Plan is available upon request.
You can purchase tickets:
- By phone at 613-530-2050, Monday through Friday 12:00 p.m. to 4:30 p.m.
- Online, right here on our website.
- NOTE - The Grand Theatre Box Office is closed during all statutory holidays.
If you purchase your tickets online you will have the option to print your tickets at home or pick them up from the Box office at no additional charge.
PLEASE NOTE: The seating in the Grand Theatre balcony has limited legroom given the historical design of the building and patrons are encouraged to purchase seats in the orchestra if this may be an issue.
Please note that all ticket sales are final. No refund or exchange will be given to regular tickets.
The Grand Theatre sells tickets to many different performances – including shows in Grand OnStage, rental shows at the Grand Theatre, and performances taking place offsite at other theatres and venues.
The Grand Theatre is committed to honouring its performance schedule. All performances proceed as scheduled despite weather conditions and traffic delays. If travelling to the theatre in inclement weather, please allow plenty of extra time and check for delays and updates from local media outlets. The Grand Theatre regrets that tickets not used due to inclement weather, traffic delays or transit issues cannot be refunded or exchanged.
The Grand Theatre is not responsible for tickets purchased from other sources. The Grand Theatre Box Office and KingstonGrand.ca are the only OFFICIAL TICKETING PROVIDERS for events at the Grand Theatre and affiliated venues. Tickets obtained from unauthorized sources are often greatly inflated in price. They may be stolen, counterfeit or invalid and may not be honoured. Tickets purchased from other sources are not eligible for a replacement if tickets are lost or stolen, or if the event is cancelled or rescheduled. We encourage you to contact our box office prior to your online purchase should you have any questions, (M-Sat Noon - 6 pm.)