Updated August 16

The on-site Box Office is currently closed to the public, but staff can be contacted Monday to Friday, 12 p.m. to 4:30 pm, by phone at 613-530-2050, a message may be left for follow up or by e-mail at grandtheatre2@cityofkingston.ca at other times. The Box Office will also be open 30 minutes before in-person performances in the Baby Grand. Physical distancing, masks and screening are in effect.


You can purchase tickets: 

  • By phone at 613-530-2050, Monday through Friday 12:00 p.m. to 4:30 p.m.
  • Online, right here on our website. 
  • NOTE - Kingston Grand Theatre Box Office is closed during all statutory holidays.

If you purchase your tickets online you will have the option to print your tickets at home or pick them up from the Box office at no additional charge. 
PLEASE NOTE: The seating in the Kingston Grand Theatre balcony has limited legroom given the historical design of the building and patrons are encouraged to purchase seats in the orchestra if this may be an issue.

Please note that all ticket sales are final. No refund or exchange will be given to regular tickets.

Kingston Grand Theatre sells tickets to many different performances – including shows in Grand OnStage, rental shows at the Kingston Grand Theatre, and performances taking place offsite at other theatres and venues.

Kingston Grand Theatre is committed to honouring its performance schedule. All performances proceed as scheduled despite weather conditions and traffic delays. If traveling to the theatre in inclement weather, please allow plenty of extra time and check for delays and updates from local media outlets. Kingston Grand Theatre regrets that tickets not used due to inclement weather, traffic delays, or transit issues cannot be refunded or exchanged.

Consumer Warning:

Kingston Grand Theatre is not responsible for tickets purchased from other sources. The Kingston Grand Theatre Box Office and KingstonGrand.ca are the only OFFICIAL TICKETING PROVIDERS for events at Kingston Grand Theatre and affiliated venues. Tickets obtained from unauthorized sources are often greatly inflated in price. They may be stolen, counterfeit or invalid and may not be honoured. Tickets purchased from other sources are not eligible for a replacement if tickets are lost or stolen, or if the event is canceled or rescheduled.  We encourage you to contact our box office prior to your online purchase should you have any questions, (M-Sat Noon - 6 pm.)