As of  February 11, 2021

Kingston Grand Box Office is closed to the public except for one hour prior to showtime for events being held in the Baby Grand, which has limited capacity seating of no more than 20.  The Box Office may be contacted by phone from Monday – Friday, noon to 4:30 pm by calling 613-530-2050.  You may also reach the Box Office by email at

You can purchase tickets: 

  • By phone at 613-530-2050, Monday through Friday 12:00 p.m. to 4:30 p.m.
  • Online, right here on our website. 
  • NOTE - The Grand Theatre Box Office is closed during all statutory holidays.

If you purchase your tickets online you will have the option to print your tickets at home or pick them up from the Box office at no additional charge. 
PLEASE NOTE: The seating in the Grand Theatre balcony has limited legroom given the historical design of the building and patrons are encouraged to purchase seats in the orchestra if this may be an issue.

Please note that all ticket sales are final. No refund or exchange will be given to regular tickets.

The Grand Theatre sells tickets to many different performances – including shows in Grand OnStage, rental shows at the Grand Theatre, and performances taking place offsite at other theatres and venues.

The Grand Theatre is committed to honouring its performance schedule. All performances proceed as scheduled despite weather conditions and traffic delays. If travelling to the theatre in inclement weather, please allow plenty of extra time and check for delays and updates from local media outlets. The Grand Theatre regrets that tickets not used due to inclement weather, traffic delays or transit issues cannot be refunded or exchanged.

Consumer Warning:

The Grand Theatre is not responsible for tickets purchased from other sources. The Grand Theatre Box Office and are the only OFFICIAL TICKETING PROVIDERS for events at the Grand Theatre and affiliated venues. Tickets obtained from unauthorized sources are often greatly inflated in price. They may be stolen, counterfeit or invalid and may not be honoured. Tickets purchased from other sources are not eligible for a replacement if tickets are lost or stolen, or if the event is cancelled or rescheduled.  We encourage you to contact our box office prior to your online purchase should you have any questions, (M-Sat Noon - 6 pm.)