Ticketing Information | Kingston Grand Theatre

Ticketing Information

Buy tickets and gift certificates online anytime on our website

Regular Tickets

Please note that all ticket sales are final. No refund or exchange will be given to regular tickets.

The Grand Theatre sells tickets to many different performances – including shows in Grand OnStage, rental shows at the Grand Theatre, and performances taking place offsite at other theatres and venues.

The Grand Theatre is committed to honouring its performance schedule. All performances proceed as scheduled despite weather conditions and traffic delays.
If travelling to the theatre in inclement weather, please allow plenty of extra time and check for delays and updates from local media outlets.
The Grand Theatre regrets that tickets not used due to inclement weather, traffic delays or transit issues cannot be refunded or exchanged.

Tickets sold through the Grand Theatre box office can be purchased a few different ways:

  • In person at the Grand Theatre Box office, 218 Princess St., Monday through Saturday 12:00 p.m. to 6 p.m. (hours may be reduced in the summer months) and two hours prior to all performances including those on Sundays and holidays. 
  • By phone at 613-530-2050. 
  • Online, right here on our website.

If you purchase your tickets online you will have the option to print your tickets at home or pick them up from the Box office.

PLEASE NOTE: The seating in the Grand Theatre balcony has limited legroom given the historical design of the building and patrons are encouraged to purchase seats in the orchestra if this may be an issue.

Youth Pricing

If you’re under 12 years old or purchasing for a child who is, simply ask for a youth under 12 ticket or subscription to receive up to 50% off.  Discounts are not available to all shows, some shows have no discount available.  

Many of the Grand OnStage shows offer discounts specifically for youth.  "Impact" discounts are offered for youth under 30 with discounts up to 50% off and "eyeGO to the Arts" offers $5 tickets, plus HST and handling fee.  These two reduced pricing programs are valid for select shows.  Review the list of discounted shows for the 2017/18 season here.

Babes In Arms
Please note that all patrons, regardless of age, must have a ticket to any performance at The Grand Theatre. Babes-in-arms are children 12 months of age or younger, who will not occupy an additional seat. Parents/guardians must order these complimentary tickets by phone or in person from the Box Office. There are limited babes-in-arms tickets for each performance and are only available on a first-come, first-served basis.

If you have any questions contact the Grand Theatre Box office by phone: 613-530-2050 or visit the location at 218 Princess Street.

Group Sales
As a incentive for employees, or a night out for your club, a group outing to a performance is an experience that will build camaraderie.  Groups of 20 or more can save up to 15% off regular priced tickets to select Grand Theatre Presents performances. For more information and reservations contact the Box office at 613-530-2050 or email us at grandtheatre2 [at] cityofkingston.ca

Grand Theatre 2017/18 Subscriptions 
From late May to mid-August each year, Grand OnStage shows are available by subscription only. Subscribers have the freedom of choice to be creative and design their own package of entertainment with the Pick 4 or More shows option. Download our 17/18 season brochure.

Subscriber Benefits:

  • Get the best seats before they go on sale to the general public
  • Get the best available price. Save up to 10% off the regular ticket price.
  • Subscribers are the only people who may exchange their tickets. Tickets must be returned to the Box Office at least 24 hours before the performance and may be exchanged for another “Grand Theatre Presents” performance in the current season. There is a $3.60 per ticket exchange fee.
  • There is a $11.65 Subscription Processing Fee instead of a $3.60 per ticket processing charge.
  •  If a subscriber buys additional tickets to “Grand Theatre Presents” shows after purchasing their subscription, they get the reduced subscriber price and do not pay the $3.60 processing fee on those additional tickets.
  •  EARLY BIRD CONTEST -Grand OnStage is hosting a series of Early Bird Giveaway Contests featuring ten exciting prizes to honour the ten years of curated programming at the theatre. Patrons who subscribe to Grand OnStage between May 30 and August 12 are automatically entered to win. Prizes include: a Grand backstage tour, tour tickets to the Kingston Penitentiary and Fort Henry, ticket packages to the Grand Theatre and a grand prize of a $500 shopping spree in downtown Kingston and more. Complete Rules.

For more information, visit our FAQ. And check out our YouTube videos:  HOW TO SUBSCRIBE; and WHY SUBSCRIBE.

Subscriptions can be purchased:

  • In person at the Grand Theatre Box office, 218 Princess St., Monday through Saturday 12:00 p.m. to 6 p.m. and 2 hours prior to all performances including those on Sundays and holidays. 
  • By phone at 613-530-2050.
  • Online with this link.