Kingston Grand Theatre Reopening Guidelines 
Updated December 11, 2020 and revisited February 11, 2021

This is a high-level overview of Kingston Grand Theatre’s reopening strategy under Phase 3 of the Province’s reopening plan and in keeping with the Ontario COVID-19 response framework. The safety of our visitors and our staff remains our first priority. We have updated our cleaning and operational processes and want to share with you some of the things we are doing as part of our commitment to safety. We also want you to have the information you need so you know what to expect when you arrive at our site.

Events & Gatherings 

The following guidelines will be implemented in preparation for reopening Kingston Grand Theatre to the public while reducing the spread of COVID-19. Events covered within these guidelines include all venue programming as well as rental activity. 

Under the Reopening Ontario Act – Stage 3 Orders, organized public events and gatherings are currently limited to a maximum of 50 members of the public/patrons indoors and 100 members of the public/patrons outdoors with the following restrictions: 

  • Indoor capacity limits apply to events that are fully or partially indoors. Indoor events and gatherings cannot be combined with an outdoor event or gathering to increase the applicable gathering size. 

  • Audiences are subject to the number of people that can maintain physical distancing of at least two metres and cannot exceed gathering limits of 50 indoors and 100 outdoors. This applies to the entire facility, regardless of the number of theatres or performance stages within the facility. 

  • Performers and staff are not included in the gathering limits. 

  • The number of persons permitted shall be limited so that every member of the public is able to maintain a physical distance of at least two metres/six feet from every other person outside their household or social circle. 

  • All staff, performers, volunteers, rental clients and others providing service for the event must maintain a physical distance of at least two metres/six feet from every other person, except: 

  • if it is necessary for the performers to be closer to each other for the purposes of the performance or rehearsal; 

  • where necessary to facilitate the purchase of admission, food or beverages; or 

  • where necessary for the purposes of health and safety. 

  • Singers and players of brass or wind instruments must be separated from any spectators by at least two metres/six feet, or by an impermeable barrier (e.g. plexiglass) if physical distancing cannot be achieved. 

Physical Distancing 

Physical distancing means keeping a distance of two metres/six feet from others.Kingston Grand Theatre will modify the layout and seating plan for each venue to ensure enough space is provided for patrons, volunteers, performers and staff to maintain physical distancing. 

  • The maximum number of attendees permitted will be calculated according to current provincial regulations or physical distancing requirements, whichever is less and the number of patrons permitted will be limited accordingly. 

  • The maximum number of patrons that should be permitted at any one time based on physical distancing requirements can be calculated as one person per two metres squared (four square metres or 43 square feet) of publicly accessible floor space. 

  • Entry and exit points will be managed to control the number of patrons entering the venue. If the maximum number of patrons is reached, one person will be allowed in for every person that leaves. 

  • Where possible, arrivals, departures and breaks will be staggered to reduce congestion at points of entrance and exit and in common areas like the lobby. 

  • Venue/floor plans will be modified and arranged to maintain physical distancing and reduce contact. 

  • Seating will be assigned or arranged to ensure minimum two metres/six feet distance between patrons who are not members of the same household or social circle. 

  • Floor marking and aisle signage will be implemented or increased to allow patrons to find their seats more easily. 

  • We will ensure enough space for people in high traffic areas, between chairs, tables, and places where people may gather. 

  • Areas where crowding and bottlenecks are common will be identified, such as the lobby and restrooms, and signage, volunteers, staff and/or barriers to redirect patrons who may gather in these areas will be used. 

  • A minimum distance of at least two metres/six feet between performers and audience seating will be maintained by blocking off the front two rows of patrons seating in the main theatre, if necessary. 

  • A plexiglass shield is required between the audience and singers as well as players of brass or wind instruments. 

  • Customer lines will be managed and monitored outside and within the venue. 

  • Physical distancing signage will be posted at all entrances, as well as at the box office windows. 

  • Staff and volunteers will be assigned to monitor lines. 

Hand Hygiene and Respiratory Etiquette 

  • An adequate supply of liquid soap, paper towel, and waste receptacles will be provided in washrooms. 

Face Coverings  

  • All staff, volunteers, and patrons must wear a mask or face covering indoors, as peras per the Section 22 order by KFL&A Public Health. 

  • Some exceptions apply, including children under the age of two, and people with medical conditions that make wearing a mask difficult. Performers are also exempt where wearing a mask interferes with the ability to perform. 

  • Staff and volunteers will be provided with PPE equipment and educated on the proper use and disposal of masks. 

  • Rental clients, performers and patrons are responsible for providing their own PPE.  If you find yourself at the venue and require a mask, one can be requested through a staff member. 

Ticket Sales  

  • Online or telephone ticket purchases are encouraged to minimize line-ups at the box office. 

  • Staggered arrival times may be implemented to limit on-site queuing. 

  • Electronic payment by debit or credit card, and to tap instead of using the PIN pad is encouraged. 

  • A contactless transaction process to scan paper or electronic tickets is in place. 

Modified Programming 

  • Duration of events will be limited to 60 – 75 minutes or less where possible, and intermissions will not be permitted. 

  • Activities where distances or other appropriate controls cannot be implemented such as photo opportunities, autographs, backstage access, etc. will be limited or cancelled at the discretion of Kingston Grand Theatre. 

  • Sufficient time will be allocated between events to allow for disinfecting and sanitization. 

Enhanced Environmental Cleaning and Disinfection 

  • Custodial Staff have been assigned to complete frequent and thorough environmental cleaning and disinfection duties. 

  • Frequent cleaning and disinfecting of high-touch surfaces and objects in staff, volunteer, performer and patron areas (e.g. doorknobs, tabletops, railings) will occur at least twice a day. 

  • Ensure washrooms and hand sinks are cleaned and disinfected at least twice a day, or as frequently as necessary to maintain a sanitary environment. 

  • Provide waste receptacles lined with a plastic bag, and empty as often as necessary. 

Modified Working Methods 

  • Kingston Grand Theatre Manager has been assigned to ensure updated working protocols reflect good hygiene and a safe working methodology. 

  • Where work requires the shared handling of goods and/or close contact, proper mask/face covering and hygiene protocols will be implemented. 

  • Dedicated use of high exposure items (e.g. microphones), and frequent disinfecting of high-touch equipment will be ensured. 

Patron Health Screening 

  • Anyone who answers YES to any of the screening questions will be directed to go home and self-isolate, and contact Telehealth at 1-866-797-0000 or go to an assessment centre to get tested. 

  • Contact information for patrons who attends an event/performance will be kept by the box office. Any personal information that is collected for COVID-19 contact tracing can only be used for this purpose. Records will only be kept for 30 days, and then shredded. 

Protective Measures to Keep Everyone Safe 

  • Stay home when you are sick. 

  • Keep a two metre/six feet distance from others, when possible. 

  • Wash your hands often and avoid touching your face with unwashed hands. 

  • Cough or sneeze into your elbow. 

  • Wear a mask or face covering when you are in indoor public spaces and when you cannot maintain two metre distance outdoors. 

  • Clean and disinfect frequently touched objects and surfaces 

A safety plan for the site is available upon request in keeping with the Ontario COVID-19 response framework.

For more information on the COVID-19 situation, please visit the City of Kingston website