Entrances
The Grand Theatre can be accessed from the north entrance on Princess Street and the rear south entrance off Opera Lane.
The front and rear doors to the theatre walkway (connecting Princess Street to Opera Lane) have button-activated door openers.
There is a ramp from the Opera Lane entrance into the walkway.
Passenger Drop-Off
Grand Theatre staff are available to assist patrons at the Princess St. entrance before and after a performance. Please contact the Grand Theatre Box Office, before the performance, to arrange assistance.
The front and rear doors to the theatre walkway (connecting Princess Street to Opera Lane) have button-activated door openers. There is a ramp from the Opera Lane (rear) entrance into the walkway. Chown Garage (behind the Grand Theatre) has accessible parking spaces and an accessible elevator on the Brock Street side.
Seating
There is accessible reserved seating for wheelchairs and scooters. Please reserve an accessible seat with the Grand Theatre Box Office when you purchase your ticket. Companions/Caregivers can be seated next to the individual they are accompanying in a wheelchair or scooter in the accessible viewing area. These tickets are available on a first-come, first-served basis. Space permitting, more than one companion can sit beside the scooter or wheelchair. Please note that tickets in the accessible viewing area are always sold at the lowest price point.
Staff will be posted at all theatre doors to assist patrons needing assistance during the performance.
Two courtesy manual wheelchairs are available for your use at the Regina Rosen Auditorium and Baby Grand Theatres.
Guide animals are permitted to stay with their owner throughout the event. A "relief and water" station for guide dogs can be provided with advance notification.
Visual Assistance
Information about events at the Grand can be provided to you free, electronically or in Braille, subject to availability of program information. Please contact the Grand Theatre Box Office at least four weeks prior to a performance to request information in alternative formats. Signage throughout the building is provided in tactile and Braille formats.
Hearing Assistance
Both the Regina Rosen Auditorium and the Baby Grand have assistive listening systems. The assistive listening system in the Rosen auditorium is brand-new and employs the latest technology. We can provide you with a free headset appropriate to your hearing loss, and a receiver, upon receipt of one piece of photo identification. All headsets are cleaned with alcohol before and after usage.
The Grand Theatre has a TTY that is accessed through the City of Kingston TTY number. To contact the Grand Theatre, call 613-546-4889 and a Customer Service Representative will transfer your call to the Grand Theatre at extension 1149. The Grand Theatre TTY is available Monday through Friday, noon to 5 p.m.
Elevators
There is a staff-operated lift between the first and third floors to access the Baby Grand / Springer Lounge from the main lobby, and the second and third floors, to access the Baby Grand / Springer Lounge from the Regina Rosen Auditorium balcony / Davies Lounge level. Grand Theatre staff are assigned to these lifts before and after a performance, and at intermission, to assist patrons.
The lifts can accommodate a manual, unreclined wheelchair without an attendant. Wheelchairs and scooters wider than 36" and longer than 44" cannot be accommodated.
Restrooms
There are two individual washrooms that may be usable by some patrons with wheelchairs, but not by all.
Grand Theatre staff, who are assigned to both the main floor and second floor washrooms before and after a performance, and at intermission, can assist you to enter and exit the washroom.
Beverage Service
The bar in the main lobby has a wide side entrance that can be used to serve refreshments to patrons with disabilities.
If you have concerns about barriers that people with disabilities face in accessing municipal services and facilities, please contact the Barry Kaplan, Accessibility Project Coordinator, at 613-546-4291 ext. 3182.
