A Grand Theatre Volunteer is...

An individual who can freely render aid, perform a service, or assume an obligation. The volunteers at the Grand Theatre are assigned to various roles within the Regina Rosen Auditorium and the Baby Grand including taking tickets, acting as ushers, staffing the coat check, selling merchandise, and assisting those patrons wishing additional assistance within the limits of the theatre. They may occasionally be called upon to perform other duties such as stuffing envelopes for mailing, dropping off brochures to various Kingston businesses, or co-hosting receptions and special events. Volunteers are viewed as a valuable resource and asset to the Grand Theatre and The City of Kingston. The requirements to become a volunteer are to have an interest and enthusiasm for the performing arts, have a willingness to serve all patrons of the theatre with care and respect, display a high level of congeniality in serving our guests, demonstrate and reflect a professional demeanour, and be punctual in all assignments.

The Front of House staff (House Supervisor and Volunteers) act as hosts for events at the Grand Theatre. As such, their primary responsibility is to ensure that audience members feel welcomed and that they have an enjoyable, comfortable experience in a safe environment.

Qualifications of a Volunteer Usher

• Understanding of the role of usher and of the emergency procedures of the Grand Theatre (training provided).
• Ability to think clearly and follow designated procedures in an emergency and/or stressful situation.
• Ability to quickly identify and resolve problems.
• Ability to stand for long periods of time and to climb stairs.
• Ability to present yourself in a friendly, outgoing manner.
• Ability to adapt to a variety of circumstances as no two shows or audiences are the same.
• Enjoyment of working with other volunteers and the public.
• Experience in, or an appreciation of, the arts and entertainment business.

At the present time there are approximately 150 Volunteers working at the Grand Theatre. It is anticipated that a training session for additional Volunteers will be held in early 2009.